WLA Quality Assurance

WLA aims to create value for its clients, members and partners by mobilizing resources. WLA’s Quality Policy is based on the following principles:

Rigor and Excellency:

We are deeply committed in collaborating with our clients in the accomplishment of their objectives, through advisory of high quality legal services. We always aim to surpass client’s expectations and build long-lasting partnerships.

Availability and Care:

The competency of our lawyers qualifies WLA to guarantee a quick and adequate response to our Clients requests.

Training and Talent Management:

The talent of our human resources is our greatest asset. WLA invests in constant training and development of its human resources while organically growing. This is a key aspect for a continued excellence servicing of our clients.

Ethics:

WLA follows a strong commitment in regard to ethics and deontological respect in the several jurisdictions where it operates, enforcing and complying with the relevant legal and regulatory requirements.

Constant Improvement:

Our main goal is to develop solid processes and implement quality indicators that allow improvement of service provided to clients, always focusing on client satisfaction and quality and rigor of services provided.